Explore Yoolax's warranty coverage for motorized window coverings and components.

Yoolax Limited Warranty

Overview

Yoolax® offers a 3-year warranty on all motors, controls, and other components from the date of purchase. This warranty applies under normal use for the original retail purchaser for as long as they own the product. If a defect arises during the warranty period, we will repair or replace the defective item. Please note, this warranty is non-transferable, applies only to the original retail purchaser, and covers custom-made products installed in the original windows for which they were ordered and designed.

What is Covered

The product is covered by a limited lifetime warranty under the following conditions:

  • Shipping damage, provided it is reported within 30 calendar days of receiving the product.
  • Manufacturing or workmanship defects related to fabrics, motorization systems, or accessories, provided the product was properly installed and used in accordance with the manual.

Shipping Damage

If the product is damaged during shipment, please take photos of the package and contact us within 30 calendar days of receiving the product. At our discretion, we will either replace the damaged product or repair it for free to ensure it remains in proper working condition.
Note: Please do not discard the packaging until you receive further instructions from us.

Manufacturing & Workmanship Defects

If the product is found to have a manufacturing defect in materials, we will, at our discretion, take one of the following actions during the warranty period:

  • Repair the product (free of charge)
  • Replace the product (free of charge)
  • Refund the purchase price of the product

We stand behind the quality of our products and offer the following warranty coverage to ensure your peace of mind:

  • Motorization systems are covered by a 3-year warranty, starting from the date you receive your product. If any functional issues arise due to a manufacturing defect during this period, we’ll provide repair or replacement support.
  • Fabrics, slats, and vanes come with a 2-year warranty. This covers issues such as cracking, fading, or other defects that occur under normal use and are not caused by misuse or accidental damage.
  • Brackets and components are also protected by a 2-year warranty, covering defects in materials or workmanship.

Please note that this warranty applies only to issues resulting from normal use and does not cover damage due to improper installation, accidents, or misuse. If you have any questions or need assistance, our customer service team is here to help.

What is Not Covered

Natural Wear and Tear:

  • Plastic parts may yellow or crack over time
  • Fabrics, slats, and vanes may naturally change color over time.
  • Natural materials (including but not limited to wood, bamboo, and reeds) may show variations in color, grain, or texture.
  • Wood slats may warp or crack in areas with high humidity and/or high heat.

*Accelerated aging test results of shade materials based on Yoolax's laboratory testing.

Inappropriate Use:

  • Improper installation, operation, or cleaning
  • Abuse, Misuse, Alterations
  • User modifications
  • Exposure to salt air
  • Extraordinary use

Conceivable Accidents

  • Damage from children, pets or insects
  • Natural disasters

Yoolax® Extended Motor Warranty for Custom Blinds and Shades

In addition to the Yoolax Standard Warranty, we offer an extended warranty for the motors of indoor shading products.

  • Extend to 4 Years: $39
  • Extend to 5 Years: $49

Notes:

  • When purchasing multiple products, only the motor of the product with the extended warranty will be covered. To extend the warranty for all motors, please purchase this service separately for each product.
  • If the original motor for the blind is no longer available, we will either repair it or replace it with a compatible alternative to ensure the blind retains its intended functionality.

*Yoolax reserves the right to modify the policy and has the final interpretation of it.

**The warranty will take effect from the date of your purchase.

How to Obtain Service

If you suspect your Yoolax product has a manufacturing or workmanship defect in materials or run into problems during operation, please contact us via:

☎️ Tel. /WhatsApp: 16692014563

📩 Email: [email protected]