Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund.

Since it is a custom product, we can not cancel the order if the product is finished and shipped

30 day satisfaction guarantee

If a product issue occurs due to our error—such as incorrect sizing, wrong color, or other quality-related concerns—please feel free to contact us at any time. We'll remake the product or take the necessary steps to resolve the issue until you're completely satisfied.

If you're unhappy with the fabric, please reach out within 30 days of delivery. We'll provide a complimentary fabric swatch and can remake the product using your preferred material. Please note that a remaking fee may apply to cover production costs and ensure accuracy.

If the product doesn't fit correctly due to inaccurate measurements provided by the customer, please contact us within 30 days. We'll work with you to find a solution. For added peace of mind, we recommend purchasing our MeasureFit service plan.

The shipping cost of returns

If the return is due to our problem (e.g., incorrect product, product quality issue), we will provide you with a full refund; if the return is due to the buyer's problem (e.g., did not like/wanted the item, ordered the wrong product/size), the buyer shall pay the shipping costs. We do not charge consumers any fees for return

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note that your bank or credit card company may also need some time to process and mail refunds. If we have approved your return for more than 15 working days, please contact us through the following methods: [email protected].