Explore Yoolax's warranty coverage for motorized window coverings and components.

Lifetime Limited Warranty

Yoolax® offers a 2-year warranty on all motors, controls, and other components from the date of purchase. This warranty applies under normal use for the original retail purchaser for as long as they own the product. If a defect arises during the warranty period, we will repair or replace the defective item. Please note, this warranty is non-transferable, applies only to the original retail purchaser, and covers custom-made products installed in the original windows for which they were ordered and designed.

What is Covered

Motorization

  • Up to 2 years: Products will be remade at no charge.
  • After 2 years: Materials may lose their original intensity over time depending on usage. This is considered normal wear and tear and is not covered beyond 2 years.

Note: This is considered normal wear and tear and is not covered after 2 years.

Brackets & Components

Replaceable parts include, but are not limited to: brackets, valance clips/magnets, connectors, tilter mechanisms, bottom rail plugs, spacer blocks, equalizers, and tensioners.

  • Up to 2 years: Parts replaced at no charge.
  • After 2 years: Corresponding fees will apply for replacement parts.

Internal Mechanisms

Covers issues such as fabric tears, separation of fabric from slats or vanes, slat warping, and broken or cracked vertical vanes.

Up to 2 years: Products will be remade at no charge.

After 2 years: Fabric, slats, and vanes are not covered.

What is Not Covered

Normal Wear & Tear or Damage Caused By:

  • Abuse
  • Exposure to salt air
  • Improper installation
  • Accident
  • Extraordinary use
  • Improper operation
  • Alterations
  • Improper cleaning
  • Misapplication
  • Damage from pets or insects
  • Improper handling
  • Misuse

Natural Material Products That Have:

  • Variations in color, grain, or texture
  • Warping or cracking of wood slats in high-humidity or high-heat environments

Time-Related Changes, Including

  • Loss of color intensity (e.g., in fabric, plastic parts, or wood finishes)
  • Loss of pleating if the product is not periodically kept in a raised position
  • Yellowing or cracking of plastic components or faux wood products
  • Creeping, sagging, or billowing of cordless products that are not properly raised and lowered daily

Costs Associated With:

  • Transportation to and from the retailer
  • Shipping fees
  • Product remeasurement
  • Incidental or consequential damages
  • Product reinstallation

Note: In the event of multiple blinds or shades in the same room, only the defective blind or shade will be replaced.

Extended Motor Service

Most Yoolax® products include a two-year limited warranty covering all motors, controls, and other components, along with complimentary long-term technical support.

For extended protection, you can opt for our Extended Motor Service, which is available for purchase at the time of your initial order.